Horrendous experience at Edinburgh Airport. Car pick up is a bus away (annoying but not the end of the world). Arrive at the reception and they hand you a buzzer saying the wait was at least 1hr. We counted around 9 groups waiting to pick up cars. You are expected to just wait outside. It was lucky the weather was uncharacteristically nice for Scotland. There is no shelter available in case the weather is bad or anywhere to sit and wait. No way to contact customer service. Return cars piled all the way to the entrance. Yes they are cheap but the experience is not worth it.
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