As many have pointed out, the offices are located in a shack about 15 min walk away from the airport and the airport pick-up is not always available. I arrived a couple of hours later than the start of the rental contract and was told the car I booked was no longer available so I had to be given an upgraded model for a fee! In my long history of car rentals I had never encountered such a policy. On the good side, the staff was amazing at all times! At the front desk, Amir managed to waive this fee within the full protection insurance I contracted where he did include as well a booster seat for my son for no fee. He was helpful, competent and courteous all along. Mila, the employee taking care of the cars was very helpful and super-friendly.
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