Disappointing experience. Despite paying for zero excess, we were charged £32/day extra just for using a debit card — money we won’t get back. The “like for like” fuel policy was unfair too: car started with under half a tank, making it hard to judge refuelling, and we ended up returning it with far more fuel than we received. On top of that, our 10 a.m. booking wasn’t honoured as no cars were available; we didn’t leave until almost 11. Staff were kind, but overall the policies felt misleading and I won’t rent here again
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