This company has no interest in customer values. Considering their locations are near the airport no consideration is given to customers who have delayed flights. Despite emailing the company well before my booking time and asking for the booking to be held for an extra couple of hours our car was given away and we incurred an extra £648 as we had to upgrade. We were half an hour over the 2 hours they hold the card due to long queues when arriving at the depot. This is absolutely disgusting. They ask for your flight number while booking, not sure what this is for when they are clearly not checking flight status and customer arrival. My experience has left me very disappointed and I will not use this company again. Unfortunately due to us arriving at 7pm at night we we had no option to go ahead and pay for the extra cost as otherwise we would have been stranded.Just to add your generic reply is proof you do not consider customer value. I already sent an email to try and resolve however reply took no accountability, I had no choice to pay extra and was backed into a corner. Shame on you
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