I had to make a last minute trip to Scotland from the US for a family emergency. I booked a car through a third party and didn't pay much attention to who the vendor was. I was in a rush to get to the hospital after landing, but the Drivalia experience was a nightmare. They were quite a walk from the airport and located in a little hut. Their systems kept going down. The person in front of me couldn't pay using his credit card for no discernable reason (after ~20 minutes it magically worked). The other couple in front of me didn't have the excessive funds (something like £3000) required for "insurance" available on the husband's credit card and they wouldn't take the wife's card. I was there for close to an hour without moving even though there were only 2 other people there.Eventually, I just left and contacted the third party to cancel my booking. I walked into Budget at the airport and had a car within 5 minutes. The hold on my card for damage? £100. After much reading about Drivalia it seems like their entire MO is to charge a huge insurance deposit and then make up damages to retain as much of the deposit as possible. I am so glad I walked out. Lesson learned.
Claim your business profile now and gain access to all features and respond to customer reviews.
