Hired a car for 3 days in early june and was very disappointed to find that there was a claus stating in the small print which we didn't get to read until after we signed the agreement stating there was a milage quota..We were fined for going over this milage. Yesterday a further £60 was taken from my account with no notification or reason..When I rang i was informed it was an administration fee for confirming my details as we had received a parking fine and that it's via camera so there would be no ticket or other indication issued. It's impossible for me to prove or disprove 6 weeks after the event. The staff member was unable to clarify why I wasn't informed of this parking fine or how confirming my details could cost £60. I was not aware that drivalia would still have access to my card details and he confirem that they don't accept cash for this reason. He was clueless to most questions asked and very unhelpful. READ THE SMALLPRINT . I would not reccomend this company or ever use them again.
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