Hired a car from Drivalia at Liverpool airport. Initial arrival was fine being picked up at airport and taken off site to Drivalia depot. Given hard sell for their insurance even though I had already taken out full insurance with Zest Car Rental. Vehicle was supposed to be a Kia Sportage. I was given an MG which had scratches on every panel. At one point the Drivalia employee was manipulating the rear nearside panel as he explained it had previously been involved in an accident. Wheels and rear bumper were scuffed. No parcel shelf or car mats revealing holes in driver side carpet. Horrible car to drive. Returned the vehicle to depot on a Friday afternoon to discover there was nonone on site at the depot. An employee had arrived twenty minutes later after dropping someone off at the airport. By this time there was a queue of people both looking to hire and return vehicles. I eventually had my vehicle checked in to be told that there was an IT issue leading to overbooking which didn't explain lack of employees onsite. The manager then arrived and didn't even have the courtesy to apologise to all of the people waiting. He buggered off after checking in a vehicle leaving noone else to take people to the airport. We had to walk to the airport as there were no staff to take us and my flight was due. A horrible experience. Do not use.
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