Worst experience at a car hire company in 35 years. The service desk is unhelpful sullen and unpleasant. Also requirements are rediculous 2 proof of address, seriously? Plus who reads the small print when booking car hire? Also Uk license not good enough for proof of address, government issue vehicle registration with name and address also not good enough. Plus they Claim they are an airport rental company but they don’t tell you that you have to wait for a bus for more than half an hour and it is a bus drive from Edinburgh airport. It is also no wonder that staff are allowed to treat customers in such a dismissive way because there is no manager on site and the same staff refuse to give their names.If this review helps someone make an informed choice then this whole rotten experience will have served some good.
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