There's a pattern when reading back these reviews. It seems as though their business model it making you wait to check-in until your car is no longer available, and then charging you extra for "the only car we have left". I've been back and forth for three months to try and claim the additional expense back and they keep throwing out lies in order to get rid of me. Now refusing to respond any further. When we arrived at the desk we had to wait 45 mins to be checked in. Told that if we were more than an hour late then they give away the car (we wouldn't have been more than an hour late had they let us check-in when we arrived). The man was very rude, claimed it was all clearly in their terms and conditions. We asked him to show us, and he couldn't find it in the booking confirmation details. So just pay more money or be stranded in an unfamiliar country.
Claim your business profile now and gain access to all features and respond to customer reviews.
