We had a terrible experience with this company. We arrived to Edinburgh airport and waited more than 40 minutes for a shuttle bus to take us to the company which is about 15 minutes from the airport itself. When we arrived, with a Northern Irish driver's license, we were told we couldn't rent our car without a paper counterpart or a check code from DVA. We have rented many cars in the UK and never had this problem before. The man at the desk was grumpy and very unhelpful. As the DVA office was closed he told us he could not rent us a car. His colleague told us no other rental agency in Scotland would rent us a car without either a counterpart or DVA check. We went to Hertz instead, had the loveliest experience with a very helpful attendant and rented a car with ease - without requiring either of these things. We will not rent from drivalia again - luckily we booked through booking.com and not directly with their company so we got a full refund.
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