Absolutely disgusting how they try to rip you off. I’ve been today to collect the car I booked at Manchester airport a VW Polo, our flight was delayed and by the time they picked us up and went round to each terminal we arrived 2 hours later than the booked time. They said that the car we had booked was now not available but we could have one of these three cars that were available. The cheapest was double what we had booked the second and third options were 4 and 5 times the amount. We said that this was unacceptable and it wasn’t our fault we were 2 hours later than the pick up time. We decided that they didn’t deserve our custom and left. If they care about customer service they would have given us any car they had as we booked a car and if they passed it to someone else that’s not our fault.
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