I wish I had read these reviews before I booked a car with this company. The assistand named Adam is nothing short of a rude, agressive bully, he should not be allowed a customer facing role, I already had private excess cover in place but he puts the fear of god in you by telling bear face lies in order to get his insurance sale, he intimidated me but i stood my ground and refused. He then told more likes like "i wouldnt get a lift back to the airport if returning the car after 5pm and would need to walk" another lie, they close at 6pm and offer transfers until this time. I returned the car and witnesses Adam telling more lies to a lone female about her credit card not being valid as it expired in 3 months, thankfully I recorded him saying this and im in talks with watchdog and the FCA over his "sales tactics"I put in a complaint via the correct channels and Adams pal (the manager) called me to say he was shocked as he had never had a complaint like this (odd that most reviews you will find say the same as my experience) and would ensure Adam is given training, and receives a disciplinary for his attitude/lies (believe that you believe anything) I was then offered 50% off my next car with them!! As if I would ever want to step foot in the place again.. joke really.. my advice avoid at all costs..
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