I booked a large hybrid car from New Zealand, on arrival at the Heathrow depot I was handed a brand-new Peugeot. I was happy until I asked whether it was a hybrid, as I had booked and paid for at the counter. The staff member then checked one car and said it was unfit to let me have, then another filthy car, which he gave me the keys and went on to the next customer. This was another petrol car! I had to clean the inside of the window before I could safely drive away. I was given the opportunity to change the car, but I was not going anywhere near any of the depots, so I kept the car with the intention to seek a credit on my return to NZ. Of course Customer Services have not offered me a refund of the difference, which is what I wanted. I probably won't be using Drivalia UK again.The response from Drivalia is to contact their customer services - see below. I have already made a complaint and was told to go away!
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