Our flight was over an hour late and when we called to get a shuttle to pick up our car we were told we were too late and it has gone and we should have informed them. As we were either in the runway or in the air and were not kept informed by easyJet of with whom we had booked the car we could not let them know. They had asked for our flight no when booking so could have tracked it which is what usually happens. We are then left stranded at 6pm on a Sunday. Never happened to us before and we have often been delayed. Never ever book with this company.
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