Absolutely horrendous experience from start to finish. State it’s only a 7 minutes wait for pick up but kept me waiting for 40 minutes at the airport as they wanted to wait for another flight to land. Then they gave me a very old car with accident damage, 200,000 miles on it and brakes that didn’t work. The car shook violently any time I tried to brake. Very, very dangerous. Had to call their emergency breakdown company who had to come the next day as the wait time was 90 minutes meaning I was not able to do what I flew to Belfast to do. To make it worse, the guy working there was super patronising saying they may only give me a partial refund. I’d spend £10 more to pick up a car from hertz which is at the terminal. Will be filing a complaint
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