I was asked to write a review upon reservations. That review was good. Sales process was good. But that was the end of it. Basically, I’ve finished my rental and returned the car. Felt the whole process was a scam and costed me so much more money. They didn’t have the car I reserved at the time. If I wanted it, had to wait another 5 hours. Only other option was the a bigger car upgrade and then was convinced to get full insurance coverage, all of which costed me over TWICE the amount I had originally planned for. It was 7am in the morning…I just came off a 14hr flight with 2 little kids. I really didn’t wanna fight and so just settled for it. It was all a bloody scam I tell you, when I already contacted them before I got on the plane and they confirmed the car for my booking was available. When I got the car, it was so horribly dirty I cannot even describe. EVERYTHING WAS OILY, snack/wrappings/rubbish all stuffed in the corners and pockets. We didn’t see it until we were away and like I said, we were so tired so didn’t wanna drive an hour back to fight for another car. I spent 2 hours the next day scrubbing and washing the floors and sides. The oil stains were EVERYWHERE it was disgusting. Now that I am back in my home country, I recieve a car park fine. The fine is £50 which I have settled. But bloody hell you can not imagine Drivalia is charging me an additional £60 admin fee over this. I really don’t understand what admin work they have to do to warrant this. I paid to Eurocarpark directly for the fine. I’ve booked with so many other car companies around the world and in UK before and there is no such thing. Even if you were to charge an admin fee…come on, £60? You’ve got to be kidding me. I should charge them £150 for cleaning and scrubbing their “bigger upgraded” vehicle.They are real money monsters. Totally not legit the way things are done. Very smooth scam it’s like it’s all the way it’s suppose to be, but nope, nothing sits right. They should close. Do not get rent from them guys.
Claim your business profile now and gain access to all features and respond to customer reviews.
