Absolute joke - avoid at all costs. Booked and paid on Monday for a LWB van to be collected at 9.30am today Saturday. Chaos on arrival, disorganised & disgruntled customers. I had to wait for almost an hour before I was dealt with at the desk, only to be told the van I'd booked and paid for wasn't there & there were no alternatives. However, one might be returned at 12pm if I wanted to wait. Obviously I was incredibly frustrated after making very specific arrangements for the day on a strict timetable, I didn't raise my voice or use bad language but apparently my tone must've shown my frustration & the petty agent behind the desk informed me he wouldn't be spoken to like that. Laughably ridiculous!!! Almost as ridiculous as paying in advance for a service which was never given and being told I will have to wait 3-4 days to get my money back. Not only this but because I then needed to book an alternative van from a different company the price on the day was over double what it would've been if I booked in advance. Drivalia are just not worth considering
Claim your business profile now and gain access to all features and respond to customer reviews.
