I arrived with my wife on Ryanair flight FR 2447 from Malaga which landed at 16.10. On collecting my luggage we made our way to the courtesy car meeting point as per your instructions which was Bus stop1 . There were no indications at that stop that it was your collection point so I called your office at 16.40 who explained where the correct collection point was. We made our way there and waited until 16.53 when I again called to ask when we could expect to be picked up, I was reminded that this was a courtesy pickup up and that the car was on its way. It arrived 5 minutes later The journey to the depot is only a matter of 3 minutes so we arrived at your office at 17.00The agent's name was Adam who at first denied we had a reservation but when I provided your booking confirmation which was made via Booking.com, he suddenly found it. He certainly wasn't impressed we booked via an agent and was very disparaging about the use of agents. He then advised us that our booked car was deallocated due to our late arrival. He then launched into a diatribe regarding insurance conditions which was totally irrelevant as he had just advised our booked car was not available . He then miraculously found a 4 wheel drive SUV. I didn't even ask him about the costs as this was obviously a ploy to charge more. His attitude was arrogant and supercilious. As my booking had been cancelled by him I called a taxi to continue on to my destination.
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