It took over 1 hour from arriving to the pick-up point (which is not were the other car rentals are but further away) until we had the car. I booked the car through rentalcars.com, and becausenot buying the insurance from them you have to put a £1500 deposit.On the way (in England during a heat wave) we discovered that the AC was not working, and when we returned and pointed that out we were told that it is company policy that AC is not guaranteed.Today it is 3 bank days since I returned the car and the £1500 deposit is still not returned, and in a couple of days I will have our next rental and that may cause a problem.
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