I hired a car and as I was on my way, received a call saying there were no cars available. The agent was indifferent, didnt apologise, or offer to refund my money. I asked if there was a car for the next day, he agreed. Turned up, there was no car. The agent again was indifferent, no apology. He called a customer who said they were on their way so I agreed to wait. When taking my details the agent became aggressive when I asked about a discount and then refused to give me a car when I challenged his behaviour. I called customer service and they refused to acknowledge the issue or accept liability for not providing the service I paid for. Another customer was also told there were no cars while I was in the office and the agent complained about having to remain past closing time to receive a car and rent it to the customer. Abysmal customer service.
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