Our experience with Drivalia at the Glasgow Airport was the worst I've had with any car rental company in my 25 years of renting vehicles.We selected 12pm arrival for (2) 9 passenger vans. After a delayed flight, long customs line, and filling out a form for a missed bag, we emerged from the airport exit at 2.30pm (14.30). We called Drivalia to come pick us up as they are off-site. They informed us that because we did not arrive by 1pm, not only did they give our two vans away, but our booking is non-refundable under their policy! No vans, no refund, and definitely no help in finding an alternative solution. Do not rent here no matter what. No matter how good the price. No matter how pretty the picture of the vehicle is online. Total scam.
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