WORST CAR HIRE EXPERIENCE WITH DRIVALIA, booked through booking.com. If you're an hour late they cancel your booking, even if you have informed them and you have to upgrade or pay extra insurance at double the price. Complaints are fobbed off with lies and inaccuracies. Car wasn't clean, customer service non-existent, verging on rude. As for your offer of review and comprehensive explanation I have had several. First you said i had to upgrade because i didn't contact you about being late but i was able to prove I did. Then it was because my credit card (which had £6500 credit) was declined (apparently for a wrong pin) no offer to try the pin again or use another credit card, no reason or proof of the card being declined and I wasn't offered the chance to try another credit card, then you said its was maybe because I was travelling abroad and hadn't informed my bank, even though I was born in the UK and travelling in the UK. The fact is I had to pay double for 3 days hire than i was quoted for 4 days hire.
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