Where to begin - nearly an hour in the waiting room to pick up a pre-booked car. The car itself was not as advertised, has issues with engine starting - wheel tracking is severely out, car play doesn’t work all the time. Rang up to request an upgrade (to the car I thought I would be receiving) and was met with a +£900 extra charge if I wanted to go ahead with it… my rental was £250 in total for the original period of hire. It took 4 hours to finally get someone willing to help us even find that option, with branch customer service reps being rude and promising to call back etc, saying they had cars coming in that they could sort out for us and all that nonsense. Basically, a huge time waste. We have 2 children, so 2 car seats, 2 prams, we had a 48 hour journey from Australia to the UK and just wanted to reach our final destination so crammed everything into the Peugeot 2008 they provided, it’s a Mini Cooper on stilts basically. We were meant to be booking a 5 seat SUV… we only have the front 2 seats after the car seats are in. Anyway, the whole experience has been shocking. The company is scummy and opportunistic. I’ve since found a standard SUV for £400 for the remainder of our time in the UK from another provider - how do drivalia treat their customers? Like rubbish. It’s worth noting that their response to this review is also telling… they want to save face but still waste more time. Submitting feedback that will then be actioned **14 DAYS** after submission, what good is that to anyone who has an active problem? By the end of the 14 days the car will be back with the rental company and I’ll be back in Australia. Massive joke.
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