This is biggest con artist company I know! AVOID AT ALL COSTS!Last year hired a vehicle and they held £1500 on my DEBIT card which was released when I returned the vehicle. This year turn up exactly like I did last year, at the Norwich branch to be told I need a credit card! I DONT HAVE A CREDIT CARD! well as you don’t have a credit card you can pay another £270 to hire the vehicle! Umm no thanks! I explained I had £1500 on my debit card that they could hold like they had the year before! But oh no it has to be a credit card! Ok the terms say credit card but i believed this to be just a typo and could be any electronic card with £1500 on AS LIKE I SAID THE YEAR BEFORE THEY HAD HELD IT ON MY DEBIT CARD!Upon this they have already ruined my holiday as I ask for a refund of £184 so I can go else where! Ohhh no I’m not allowed a refund!!Are they serious they think it’s ok to keep £184 when I haven’t even seen the vehicle I’m hiring, let alone had it! The women in Norwich branch is rude and the customer service on the phone are rude! You can not keep my money when I haven’t had a product!Like I will repeat do not rent of this company unless you have a credit card with £1500 available to be held! Which also reading the reviews they seem to not release back. The mistake was made because the year before they had used my debit card so when I saw credit card I just believed they would use my debit card! I’m a single mum saved hard for this holiday and they have left me paying £184 for something I haven’t had! I will be taking them to a small claims court as that’s stealing!AGAIN AVOID AT ALL COSTS UNLESS YOU WANT TO SPEND A LOT MORE MONEY!
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