Avoid Drivalia – Terrible Service at Heathrow BranchI booked a car with Drivalia (Heathrow branch) and arrived on time for my 2 PM reservation. Shockingly, there was only one staff member handling all check-ins. The queue barely moved — I personally waited for over an hour, and others had already been waiting for three hours with no progress.Eventually, I had to leave because I had an appointment to get to. I explained this to the staff member, who told me I’d receive a refund. A week later, I was told the booking was “non-refundable” and they refused to help.Thankfully, my bank processed a chargeback, but this experience was unacceptable. Prepaid or not — if a company can’t provide the service, they shouldn’t keep your money.I strongly recommend avoiding Drivalia, especially the Heathrow location. Extremely poor staffing, long delays, no customer support, and no accountability.
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