I ended up with Drivalia by booking through Easyjet and they were not great. I've rented cars all over the world - Drivalia are on the bottom of my list. No pickup car at Liverpool Airport designated location. No one answering the 'phone for over 30 minutes. It turned out that there was only 1 member of staff handling pickups, the office, customer returns and everything else. Despite completing online check-in, I still had to provide my documents, IDs, etc. -easier to get into Fort Knox. I eventually left 90mins later than planned with a hybrid Jeep - which had the battery drained to 1%, so no hybrid option as it was only running on the petrol engine the whole time I had it. Clearly driven by staff around the airport to save them fuel. Also, was not aware of the 100 mile/day limit until pickup, which was ludicrous in this day and age. Return again subject to staff dropping you back at the airport and every inch of the car checked. Note that any minor mark is noted on the damage report - other companies have better allowances to not bother the driver with. Its an attempt to keep cars immaculate, which isn't possible. Staff were pleasant enough, but clearly over-worked. Gareth and Paul doing their best.
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