Waste of customers time. I checked in on line to save time, I have limited time in London. After the effort spent to do a pre check in I arrived at their office and queued next to an upset elderly lady, who seemed to be overcharged speaking with a less than helpful service agent. I then discovered despite my pre check in effort that they wouldn’t rent a car to me because of points on my license without any direction on getting a refund. Horrible service after a long flight and limited time. They were the cheapest, but my advice is to use a well organised and upfront company like EuroCar or Avis every time.
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