Having booked with this company many times and also many times through carjet, on this occasion we phoned from the airport for collection 2 of us it was raining only to be told to ring back in 10 ten minutes.. what ?? That said we were then collected by the manager Adam who didnt look happy and absolutely drove so fast and erratic my husband asked him to slow down ,Right time to sort our details out, we had already paid for fully comprehensive insurance with carjet but no Adam Ripped us off for another £180 before we were able to take the car we had booked what we hadn't realised my Husband's credit card had been cancelled although it didn't expire until 2028 but while we was trying to sort ADAM said we had 11 minutes to sort or the car we had booked and payed for would be cancelled meaning pay this £180 extra for insurance , his attitude is one of I couldn't care less, it was 10.15 am we had started our journey at 3am to be given this terrible treatment all round with this guy Adam the only thing this company has got going for it at LEEDS/BRADFORD is a guy called Justin who is absolutely a credit to this company a really lovely guy and is never still, his manner with the customers is one that should be learnt TO Adam ..we certainly WOULDN'T RECOMMEND DRIVALIA with the treatment we encountered has we have to lots of family,friends from Spain and in the UK whom we have normally directed them to Drivalia ... Terrible Treatment and Ripped Off .
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