⭐ 1/5 – Misleading and Untrustworthy ExperienceWe had a disappointing experience with Drivalia When picking up the car, the representative assured us that minor scratches were fully covered and not to worry about them. He specifically told us to focus on the alloys, even taking photos and videos of only the wheels. Based on this, we trusted what he said and proceeded.However, when we returned the car, we were shocked to be charged £225 for minor scratches—exactly the kind we were told not to worry about. It felt incredibly dishonest, especially since we had followed their instructions and were misled by the staff’s reassurances.To make matters worse, during the check-in process, the representative skipped through the entire agreement on their screen and told us to “just sign,” without giving us a chance to review the terms properly. This felt very rushed and unprofessional.Overall, this experience has left us feeling deceived and frustrated. We expected transparency and fairness, but instead got hidden charges and broken promises. We would strongly caution others to be extremely careful, record everything yourself (not just what they say to), and insist on reading the fine print before signing.
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