I booked online a specific car for rental for 2 days, upon being seen to my vehicle by a member of staff i was told there are some cosmetic marks on the car, these turned out to be a smashed passenger side wing mirror with no plastic cover, drivers side front wheel arch had been hit badly and crunched in, the same side of the car showed scratches and marks of being scraped with paint removed. I asked for a replacement car straight away and was refused. i was told the car drives fine despite its "cosmetic" marks. After 20 mins discussing this problem i was told by the member of staff it is either this car or they will cancel the agreement, BUT they will allow me 1/2 a tank of fuel for free. i upgraded my insurance with Drivalia to full protection and went on my way.upon returning the car this morning with 3/4 of a tank of fuel remaining, i have just received an email from Drivalia that i am being charged for fuel and damage to the car. i did take pictures of the car before and after my rental period. i will be pursuing this matter further.
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