I have used Drivalia twice this year and on a previous occasion. Twice in Manchester which was an excellent experience. Once in Glasgow and had a very poor experience which was partly my own fault but felt that the agent did not give me fair hearing which did make me feel very disappointed. I was made to pay extra money for which I later lodged an appeal. The Manager refused my appeal but I insisted on taking the matter to a higher level. Drivalia have upheld my appeal and issued a refund for the amount charged for which I would like to express my appreciation. I will certainly use Drivalia again.
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