When we got the branch in Aberdeen the car was not present and there was no replacement. We ended up waiting 2 hours for the car. No compensation was offered. I had ask quite frankly if not a compensation was in order. The branch employee offered a full tank of gas as compensation. However when we finally got the car it had an empty tank, so no compensation at all. When I complained I was offered a 30% discount on my next rental at Drivilia. All good I thought. But when I asked the main branch of Drivilia to confirm the discount they declined to confirm it. So now I am left with an empty promise from a random emplyee at Aberdeen Airport. And if this terrible story does not end here. I have just recieved a payment request for 60£ because I took the car to Islay. Deep in the rental terms under "Border Crossing" there was line that said border crossings are likened to taking a ferry to an island with the car! Bullshit, I say. Classic con act. I will never rent a car with Drivilia again.
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