I booked a Fiat 500 as I was on my own and doing urban driving and Devon lanes. When I arrived at the Drivalia depot I was told I was getting a 9 seater minibus. I said I really didn't want it but was told in a very off hand way that it was either that or nothing or I could walk all the way back to the airport and take the shuttle bus to the Silver Zone and see if another company might be able to get me a car. I had appointments so just couldn't take the time and risk not getting another car (which I had fully paid for). I was also told that I would have to pay £1,500 on my credit card which would be refunded after a month or pay £35 which covered the same thing but not refundable. I opted for this as a month is a long time to have money outstanding. The man behind the counter was unprofessional - scruffy and not particularly helpful or polite - and the vehicle wasn't fully cleaned inside and I found someone else's hair ties on the floor. The fuel gauge was just over 3/4 full and I was warned not to bring it back with any less. On your own it's quite hard to judge as you can't see the tank gauge on the dashboard so I overfilled and am annoyed I gave them about £20 extra fuel. The Renault Traffic itself was quite nice to drive BUT absolutely huge. This affected my day because parking was so difficult. I was just so relieved to get it back to the depot. In itself this is just a scruffy yard and it all feels pretty down market. In the past I have used Europcar at the Silver zone and have never had a problem in a dozen hires. They are efficient, professional and I always get the vehicle I want or an equivalent size. My advice is to stick to the proper rental places in the Silver zone and avoid this one. Not happy at all.
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