I’ve used Drivalia a few times but this will be the last. On pick up the agent said my UAE license expires soon (a month after the rental period) and I would need to take out their full insurance, even though I had full coverage with the third party website. He basically held me ransom for £400 even though I mentioned I’m here for my father’s funeral. He said I could check on the Drivalia website and it would say the same, it doesn’t, so I called the customer service and they confirmed it isn’t true, he basically lied to me. However they can’t refund me and refuse to provide written proof of the reason I needed to take their full insurance which Discover Cars requires. Avoid these guys, they lure you in with cheaper prices and sting you with their insurance charges. Pay a bit more and use one of the reputable agencies. Update: Drivalia customer service contacted me and confirmed that the agent misinformed me, there is no rule regarding the expiry of driving licenses, so I have been forced into buying the full insurance unethically. I appreciate them following up and I hope they investigate this internally. Unfortunately I can’t get refunded for either full coverage policy as they’ve already started. The agent name on the rental agreement is Blake.
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