We pre booked our vehicle through booking.com. Our flight was delayed so late arriving at Heathrow and we were late arriving to pick up the rental car. They advised us that the car booked was no longer available and we would need to pay an additional 1200.00 pounds for a replacement. After some discussion we finally and reluctantly agreed to pay 400.00 pounds on top of what we paid already. We kind of came to terms with this as the car was bigger and a hybrid so saved on gas. Unfortunately however it broke down and we were told we would need to get to Heathrow again for another vehicle. This was a 6 hour round trip from where we were. I will be using a well known reputable company moving forward knowing what I know now. Reputable rental companies also have airport pick up and delivery which drivalia does not and you have to wait for buses to and from the airport. I learned my lesson I guess.
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