My advice is avoid this company, even if it involves additional cost. They are dysfunctional. No 2 people ever gave me the same information and the booking process was extremely stressful. They make mistake after mistake. I was in the uk for my mother's funeral and they could not have been less helpful or less efficient. I recieved one seemingly sincere letter of apology but when I reached out to the supposed writer of the letter she had no idea who i was and confessed that her "office" had issued the letter on her behalf. It soon became clear that the caring letter offering condolences about my mother's death and offering me any help i needed was a hollow and insincere letter generated by a faceless person (or AI), and was totally meaningless.On top of all this the car was faulty and when I pointed this out all contact stopped. I was sent a letter which was supposed to be on the end of a link but wasn't. Since pointing this out a month ago I have heard nothing. The only thing they managed to do efficiently was charge me a £55 penalty on top of a congestion charge I didn't realise I had incurred. These people are not interested in helping their customers, only in fleecing them, as I said avoid at all costs. The automated reply to this review is generic and meaningless, I have already attempted to communicate using "manage my booking" and agents promise the word but completely fail to follow up or execute their promises. These guys are experts at NOT ever helping anyone. AVOID.
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