I arranged my rental through a platform, and after returning the vehicle in flawless condition, the company has yet to release my hold deposit. I reached out multiple times and was repeatedly told that the delay was due to my bank. This is simply untrue; my bank confirmed that the hold persists only because the company has not processed the release. To make matters worse, the company has ceased responding to my inquiries and has provided no assistance in resolving this issue. I frequently rent cars and have never encountered anything like this. This situation has been incredibly stressful, time-consuming, and entirely unacceptable. I will not be utilizing this service again.
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