It's the last day of 2025 and I'm still waiting for a reply from the company regarding my letter describing my terrible experience at their location near the airport. The incident occurred on July 7th, and I sent my letter on July 19th. There has been no communication from them whatsoever. Perhaps I will hear back once this review is seen.
Overview of my experience:
1. My flight into Manchester was delayed by an hour, and my car reservation was canceled by the company. This setup is ineffective at an airport!
2. The sole staff member was rude and unhelpful when I attempted to make a new booking. He even questioned my right to be in the country, which was both threatening and offensive. I am a citizen here. Consequently, he refused to let me rent a car.
3. As a woman traveling alone late at night, the office's location felt dark, isolated, and unsettling. I would gladly provide further details if anyone from the company chooses to reach out. To put it plainly, as a frequent car renter, I will no longer be using their services and cannot recommend them.
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