Booked with Drivalia through Zest Car Rental. Our flight was cancelled and we arrived 8 hours later than expected to collect the car, I sent regular updates via email direct to Drivalia, who I had been liaising with regularly via email, to keep them informed of when to expect us. Upon arrival we were told our (pre-paid) car had been given away, and to pick up a car we would have to pay a GBP695 late fee and higher rate of insurance to get a deal that would enable us an upgrade for a car they had available (given ours had been given away). The staff were helpful but clearly the rules of this company are corrupt and aim to bleed you dry of money when you are in a sticky situation.
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