This is outright theft!!
I rented a van from the Edinburgh agency and had taken out additional insurance through an intermediary agency. I immediately felt that they were trying to sell me their own insurance.
When I gave my payment card for the security deposit, they claimed that only my last name was on it and not my first name. The person at the counter pretended to send a message to their manager and then told me they couldn’t accept it.
They explained that if I wanted to get my van without using my bank card, my only option was to take… their insurance, which cost me €500.
Unacceptable.
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