TERRIBLE COMPANY, and what a shame as we have used them 4 to 5 times each year for the past 7 years, but have noticed the state of the cars are really in bad condition. Last week we picked up a car with about 20 issues on this. We took an indepth video, however, upon return the guy pointed out a small scratch to the back bumper not recorded on his sheet, but I had this already recorded on my video so ....so not happy he couldn't charge for that he moved on desperate to find another issue he could charge for and found it! yes you got it right under the front bumper which you cannot see at all from the front of the car. I desperately tried to magnify in to my video, and explained to him that we had not done this as we would have known about it and being honest people we would have mentioned it. All he could say to us was "shit happens" (please excuse my language and am actually disgusted that he would say this to a customer), but that is what he said to us and proceeded to issue an invoice for Euro 313.00 which he made us pay! We protested but he just carried on with his paperwork. Drivalia what has happened to you, you used to be so lovely to deal with and never had a bad word about the people or service, but the cars are terrible and the people no longer care all they want is to charge you for issues that were not your fault. Needless to say, we will not be booking with Drivalia ever again and are trying to find ways to contact the top person to see if he knows the dreadful service and money grabbing ways his staff are implementing so they can be called out. PEOPLE STAY AWAY FROM THEM!!!
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Drivalia, empresa de movilidad dedicada al sector de la automoción, ofrece una amplia gama de servicios con soluciones atractivas y tarifas competitivas: alquiler para todas las duraciones, suscripción de coches innovadores y coche eléctrico compartido, para particulares y para empresas de todos los tamaños. Drivalia está presente en 7 países europeos: Italia, Francia, España, Reino Unido, Portugal, Dinamarca y Grecia, con más de 650 Mobility Stores electrificadas en Europa y 1.600 estaciones de carga propias.See more
