Review Time
Be extremely careful and do not rent from this company. They will try to charge you for anything just to make you pay more. At the Barcelona drop-off, the agent initially found nothing wrong, then started pointing at marks that were already there, I have photos from the beginning as proof. In the end, he even tried to charge me €447 for a tiny mark on the front windshield that was already on the car. The mark is so small that it cannot even be seen in the photos.
This is unacceptable.
Seriously avoid this company if you don’t want to be scammed.
Bad experience. Despite a confirmed booking, they declined to give me the car as my driving license and my id/passport are issued in different EU countries. Driving licence issued in place of residence but ID issued in country of my citizenship. Never had this problem with any other rental company before. It was NOT mentioned in the term and conditions of the rental done via booking.com. BE AWARE
I initially was concerned due to their poor reviews but their staff were very friendly and once I took their advice to use their own personal insurance and it that of the online broker I used to book car everything went smoothly and I had absolutely no issues. So I would really recommend taking out drivalias own insurance to avoid any bad experiences.
27 post indicating scammers on their google reviews so my experience was not a one off.
I have filed a request for investigation with the Municipal Office of Information and Consumer Defence (Valencia) OMIC , with the broker and with the insurance provider (btw not the insurance provider Drivalia offered I had the insurance via my broker)
If anyone else has had been scammed I suggest you do the same.
Never in 40 years of renting cars have I experienced anything like what happened to us at Drivalia. It was clearly a full on act and cash grab. The person doing the inspection opened the driver side of the car and proceeded to pull down some loose trim around the door, but she did not check the trim around any of the other doors. I guess it was not in her secret list of defects to capture. She then indicated 2 other defects and asked for pictures. We showed her the video we had taken which showed prexisting damage, but she said it was not clear and proceeded to write up the claim. As my husband proceeded to reach our broker by phone I took a snapshot pict of the video…zooming in clearly showed the damage was preexisting. They refused to accept the image saying that it was bad lighting from the video, what ?!
We did not give them permission to charge our card but the went ahead anyway and left the invoice on the counter and told us to make a claim if we wanted.
We left the invoice on the counter and I now leave this post with hopes that anyone else that has had the same experience will take the time to escalate concerns with the appropriate teams so that these scammers are held accountable and future customers do not have the same negative experience as we and many other have had.
A terrible end to a fabulous holiday.
The first and last time we will be using this company at Alicante airport.On arrival we notice the car had a heavy scratch bumper. We took comphensive photos.On returning the car the Drivilia representative got on his hands and knees and insisted we had scratched the underside of the previously damage front bumper. It seems this is their latest scam looking at other reviews.Please avoid this company at all costs.
TERRIBLE COMPANY, and what a shame as we have used them 4 to 5 times each year for the past 7 years, but have noticed the state of the cars are really in bad condition. Last week we picked up a car with about 20 issues on this. We took an indepth video, however, upon return the guy pointed out a small scratch to the back bumper not recorded on his sheet, but I had this already recorded on my video so ....so not happy he couldn't charge for that he moved on desperate to find another issue he could charge for and found it! yes you got it right under the front bumper which you cannot see at all from the front of the car. I desperately tried to magnify in to my video, and explained to him that we had not done this as we would have known about it and being honest people we would have mentioned it. All he could say to us was "shit happens" (please excuse my language and am actually disgusted that he would say this to a customer), but that is what he said to us and proceeded to issue an invoice for Euro 313.00 which he made us pay! We protested but he just carried on with his paperwork. Drivalia what has happened to you, you used to be so lovely to deal with and never had a bad word about the people or service, but the cars are terrible and the people no longer care all they want is to charge you for issues that were not your fault. Needless to say, we will not be booking with Drivalia ever again and are trying to find ways to contact the top person to see if he knows the dreadful service and money grabbing ways his staff are implementing so they can be called out. PEOPLE STAY AWAY FROM THEM!!!
I had had a good experience with Drivalia in Italy, but here in Spain they gave me a car full of little scratches (at least 25 of them) and told me to go ahead and take pictures of the car so that if they found any scratch I could prove that it was there before. Well, it was impossible to take pictures of high enough quality to make it clear both the position and the entity of each damage (I swear that car was full of tiny scratches). I took a video instead but I probably missed a few cause when I returned the car they charged me 819€ cause I couldn't prove three little scratches were already there. And even if I did those, 819€ is DEFINITELY too expensive to polish three scratches anyway. I'm never hiring cars from Drivalia ever again.
I initially was concerned due to their poor reviews but their staff were very friendly and once I took their advice to use their own personal insurance and it that of the online broker I used to book car everything went smoothly and I had absolutely no issues. So I would really recommend taking out drivalias own insurance to avoid any bad experiences.
Avoid this company they are shocking We picked up a car in January 2026 the car was in terrible condition with scratches and damage on every panel and bumper, we waited 40 mins while the one person on the desk, argued aggressively with a customer that had been delayed and made them pay again for a larger car as they had them down as a no show, at this point we should have walked out because this company have an appalling attitude to its customers but they are situated away from the airport and i guess the shuttle bus wouldn't have been made available, nobody would help us with the vehicle handover even though we pointed out their was far more damage than was on the paperwork, we took photos but didn't take any of the underside of the vehicle where the exhaust pipe is located, as most of the damage was on bumpers or scratches in the middle area of each panel.When we returned the vehicle they accused us of doing two small scratches next to the exhaust pipe and charged my credit card 370 euros for damage we definitely hadn't done, its no coincidence that the vehicle is showing other more extensive damage in the same area and has obviously had an impact before we got it, after no amount of complaining they wouldn't listen to reason and prefer treat people disgracefully with an attitude of win win at any cost, when we returned to drop the car off another couple were having an issue over a similar problem, again we were delayed more than 30 mins while they argued, when I got outside the office after a heated exchange another lady approached me with the same issue as ours, so that's 3 other people they have robbed for no reason, other than a disgraceful attitude to its customers, we were running late and had to leave or miss our flight, my warning to anyone that's hiring cars at Alicante airport is be very careful and avoid this corrupt organisation, I'm far too trusting of people, but I've learned my lesson the hard way, in future I will refuse a damaged car of such appalling condition and make sure I Video the whole car even the underneath panels that are out of site. On a more serious note the brakes on the car were so badly maintained that any pressure to the brake pedal would thrust the driver and any passengers towards the windscreen, they obviously never repair their cars and extract monies by deception like they've done to us and the 3 other people who were in the office.how many more people have they had ?
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Planeta Movilidad. Alquiler. Alquilar. Suscribirse. Compartir.
Drivalia, empresa de movilidad dedicada al sector de la automoción, ofrece una amplia gama de servicios con soluciones atractivas y tarifas competitivas: alquiler para todas las duraciones, suscripción de coches innovadores y coche eléctrico compartido, para particulares y para empresas de todos los tamaños. Drivalia está presente en 7 países europeos: Italia, Francia, España, Reino Unido, Portugal, Dinamarca y Grecia, con más de 650 Mobility Stores electrificadas en Europa y 1.600 estaciones de carga propias.See more
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