drivalia.es

Avoid this company they are shocking

Avoid this company they are shocking We picked up a car in January 2026 the car was in terrible condition with scratches and damage on every panel and bumper, we waited 40 mins while the one person on the desk, argued aggressively with a customer that had been delayed and made them pay again for a larger car as they had them down as a no show, at this point we should have walked out because this company have an appalling attitude to its customers but they are situated away from the airport and i guess the shuttle bus wouldn't have been made available, nobody would help us with the vehicle handover even though we pointed out their was far more damage than was on the paperwork, we took photos but didn't take any of the underside of the vehicle where the exhaust pipe is located, as most of the damage was on bumpers or scratches in the middle area of each panel.When we returned the vehicle they accused us of doing two small scratches next to the exhaust pipe and charged my credit card 370 euros for damage we definitely hadn't done, its no coincidence that the vehicle is showing other more extensive damage in the same area and has obviously had an impact before we got it, after no amount of complaining they wouldn't listen to reason and prefer treat people disgracefully with an attitude of win win at any cost, when we returned to drop the car off another couple were having an issue over a similar problem, again we were delayed more than 30 mins while they argued, when I got outside the office after a heated exchange another lady approached me with the same issue as ours, so that's 3 other people they have robbed for no reason, other than a disgraceful attitude to its customers, we were running late and had to leave or miss our flight, my warning to anyone that's hiring cars at Alicante airport is be very careful and avoid this corrupt organisation, I'm far too trusting of people, but I've learned my lesson the hard way, in future I will refuse a damaged car of such appalling condition and make sure I Video the whole car even the underneath panels that are out of site. On a more serious note the brakes on the car were so badly maintained that any pressure to the brake pedal would thrust the driver and any passengers towards the windscreen, they obviously never repair their cars and extract monies by deception like they've done to us and the 3 other people who were in the office.how many more people have they had ?

Date of experience: Jan 20, 2026