drivalia.es

27 post indicating scammers on their google reviews so my experience was not a one off. I have filed

27 post indicating scammers on their google reviews so my experience was not a one off.
I have filed a request for investigation with the Municipal Office of Information and Consumer Defence (Valencia) OMIC , with the broker and with the insurance provider (btw not the insurance provider Drivalia offered I had the insurance via my broker)
If anyone else has had been scammed I suggest you do the same.
Never in 40 years of renting cars have I experienced anything like what happened to us at Drivalia. It was clearly a full on act and cash grab. The person doing the inspection opened the driver side of the car and proceeded to pull down some loose trim around the door, but she did not check the trim around any of the other doors. I guess it was not in her secret list of defects to capture. She then indicated 2 other defects and asked for pictures. We showed her the video we had taken which showed prexisting damage, but she said it was not clear and proceeded to write up the claim. As my husband proceeded to reach our broker by phone I took a snapshot pict of the video…zooming in clearly showed the damage was preexisting. They refused to accept the image saying that it was bad lighting from the video, what ?!
We did not give them permission to charge our card but the went ahead anyway and left the invoice on the counter and told us to make a claim if we wanted.
We left the invoice on the counter and I now leave this post with hopes that anyone else that has had the same experience will take the time to escalate concerns with the appropriate teams so that these scammers are held accountable and future customers do not have the same negative experience as we and many other have had.
A terrible end to a fabulous holiday.

Date of experience: Jan 26, 2026