Unfortunately, I had to give one star! My second booking with Drivalia Alicante Airport and another €50 lost in being forced to take out their insurance (despite having purchased insurance in the UK) for a two-day hire as my credit card was declined (the first time we hired a car from them four weeks ago I couldn’t leave a deposit on my debit card as they only take credit cards!).
The guy at the desk didn’t seem surprised that my credit card was denied, which I thought was a little strange (he left to take his lunch whilst I phoned my card company in the UK). My credit card company informed me that the reason that they had declined payment of the deposit (€1,400) was that the terminal that was being used had been flagged for suspicious activity, so I was left with the choice to cough up €50 or forfeit the booking!
Perhaps just bad luck as I have never had this experience with Centauro at the airport over many different occasions (we fly out usually twice a month).
Felt like we were taken advantage of. We won’t book again with Drivalia. Hope other’s have a more pleasant experience with this company!
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Drivalia, empresa de movilidad dedicada al sector de la automoción, ofrece una amplia gama de servicios con soluciones atractivas y tarifas competitivas: alquiler para todas las duraciones, suscripción de coches innovadores y coche eléctrico compartido, para particulares y para empresas de todos los tamaños. Drivalia está presente en 7 países europeos: Italia, Francia, España, Reino Unido, Portugal, Dinamarca y Grecia, con más de 650 Mobility Stores electrificadas en Europa y 1.600 estaciones de carga propias.See more
