I've been a regular user, but the service has become exceedingly frustrating in recent weeks. Drivers are assigned to my booking but don't head towards the pickup point. I end up having to call them, and many ask about my destination — if they don't like where I'm going, they tell me to cancel because their 'shift is over.' Some don't answer at all, and many numbers aren't even reachable on messaging apps. It's turning into a daily hassle. At this point, it seems easier to wait outside for a regular taxi rather than pay extra and deal with this behavior. The app no longer shows accurate maps either. Very disappointing experience — I wouldn't recommend this service to anyone.
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