I rented a vehicle from OTOQ / Drive365 Car Rental in Greece, and it turned into one of the worst rental experiences I have ever had.
A security deposit was charged at pickup, which is normal. The car was returned on time, in proper condition, and without any damage. No issues were reported during the return process.
Despite this, my security deposit was never refunded.
I contacted the company repeatedly by email and phone. After initially avoiding clear answers, they stopped responding altogether. My calls were ignored, and my number was eventually blocked.
Blocking a customer who is simply requesting the return of their own money is unacceptable and speaks for itself.
Based on my experience, I strongly advise people not to rent from OTOQ / Drive365. There are many professional and reliable rental companies in Greece — this was not one of them.
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