I obtained an electric vehicle through the Motability scheme from a dealership in December, and my experience has been very troubling. Based on what I've encountered, I cannot recommend pursuing electric vehicles with this seller. Shortly after collection, the car started displaying various fault warnings and had to be returned. After an initial check, I was assured the vehicle was fine, but just days later, on 28th December 2025, it completely broke down and became immobile on my driveway. A roadside assistance team was called but couldn't identify the issue and had to tow the car using specialized equipment since it couldn't be driven at all. Since 29th December, the vehicle has been at the dealership. Despite being brand new with only about 20 miles driven, it has spent more time off the road than I was able to use it. The situation has been exacerbated by poor communication. I have called and emailed multiple times for updates, but my calls go unanswered, and no one has provided a clear explanation of the vehicle's issues or when it will be repaired. I am often promised callbacks that never occur. On 2nd January, I was informed that the car was “in the workshop,” and this same information was relayed to the leasing and finance team on 19th January, raising serious doubts about the accuracy and transparency of what I was being told. Overall, the handling of this situation has felt unprofessional and quite alarming—especially regarding the reliability of a new electric vehicle and the level of after-sales support when issues arise so quickly. Reliability and open communication are crucial, particularly for Motability customers. Unfortunately, my experience with this dealership has not met those expectations. I have documented every interaction and would strongly recommend that anyone considering this seller seek independent advice and proceed with caution.
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Drive Motor Retail - Dealers for New & Used Cars, Vans, Motability & Servicing The nation’s premier Vauxhall, MG and Citroen dealer; Drive Motor Retail have a network of dealerships located across England in the North East, South West, East Anglia & the Midlands. We are very proud of the many years of experience we have enjoyed in the automotive industry which has been built upon an absolute commitment to delivering the very best customer care, each and every time you visit or contact a Drive Motor Retail Garage.See more
