Review Time
Abysmal customer care, promising phone calls to keep you informed but never made, last visit at 12.17 pm, waited as no one manning service desk, eventually went over the reception desk and asked guy if he could ring the service desk to get someone out, lucky for he then went and found someone, seems the service dept when you turn up are doing you a favour no pro activity, totally no customer care, one saving grace Tracey Osbourne thank god based on experience between 30 Jan and so far today 02 Mar
Thank you, Rashid and the team, for giving us the MG ZS Hybrid + Trophy Auto—the car we dreamed of. From start to finish, everything went smoothly, and we’re truly happy with the service we received. We appreciate the way we were treated, and we’re extremely satisfied with the car. Thank you, Rashid, for helping us get this particular car. It means a lot to us. 😊❤️
I obtained an electric vehicle through the Motability scheme from a dealership in December, and my experience has been very troubling. Based on what I've encountered, I cannot recommend pursuing electric vehicles with this seller. Shortly after collection, the car started displaying various fault warnings and had to be returned. After an initial check, I was assured the vehicle was fine, but just days later, on 28th December 2025, it completely broke down and became immobile on my driveway. A roadside assistance team was called but couldn't identify the issue and had to tow the car using specialized equipment since it couldn't be driven at all. Since 29th December, the vehicle has been at the dealership. Despite being brand new with only about 20 miles driven, it has spent more time off the road than I was able to use it. The situation has been exacerbated by poor communication. I have called and emailed multiple times for updates, but my calls go unanswered, and no one has provided a clear explanation of the vehicle's issues or when it will be repaired. I am often promised callbacks that never occur. On 2nd January, I was informed that the car was “in the workshop,” and this same information was relayed to the leasing and finance team on 19th January, raising serious doubts about the accuracy and transparency of what I was being told. Overall, the handling of this situation has felt unprofessional and quite alarming—especially regarding the reliability of a new electric vehicle and the level of after-sales support when issues arise so quickly. Reliability and open communication are crucial, particularly for Motability customers. Unfortunately, my experience with this dealership has not met those expectations. I have documented every interaction and would strongly recommend that anyone considering this seller seek independent advice and proceed with caution.
We have just acquired our third vehicle and have consistently worked with an outstanding representative. This professional is highly dedicated and always strives to provide the best for her clients. After a brief absence from the organization, we initially decided to explore other options for our next purchase. However, upon her return, we were delighted and have just taken delivery of our third vehicle. She is truly a valuable asset. As a female buyer, I appreciate working with another woman who genuinely cares about my needs. A heartfelt thank you to her, and I look forward to working with her again for my next purchase.
We recently purchased our third vehicle and worked with a fantastic representative. She is extremely professional and always prioritizes her clients. After a brief hiatus from the company, we initially considered other options for our next vehicle, but were thrilled when she returned. We’ve just taken delivery of our third car and she is an invaluable asset. As a female buyer, I prefer working with another woman who truly understands my needs. A big thank you to her, and I hope to work with her again for my next purchase.
This was my second car purchase, and it was just as positive as the first experience eight years ago. All communications were timely, and I received enthusiastic updates throughout the process. The only minor downside was the new centralized call system that doesn't allow direct calls to team members, although they still followed up promptly.
I took my vehicle in for an alarm issue and was charged for diagnostics, only to be told it was the battery. After replacing it, the problem persisted, and they suggested further paid repairs. I learned from another source that they should have escalated the issue properly. They then wanted additional payment for more diagnostics. This level of service is disappointing for a main dealer; I would advise others to be cautious.
After my vehicle was recalled for service, they informed me of extensive repairs needed despite no warning lights indicating issues. I declined the costly repairs, but shortly after, an emissions light unexpectedly appeared. This raises concerns about their practices.
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Drive Motor Retail - Dealers for New & Used Cars, Vans, Motability & Servicing The nation’s premier Vauxhall, MG and Citroen dealer; Drive Motor Retail have a network of dealerships located across England in the North East, South West, East Anglia & the Midlands. We are very proud of the many years of experience we have enjoyed in the automotive industry which has been built upon an absolute commitment to delivering the very best customer care, each and every time you visit or contact a Drive Motor Retail Garage.See more
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