So! Where to start!Picked my car up and as I was driving away from driven in York, I looked down at my fuel gauge. 6 miles left in the tank, I nearly ran out of diesel before I found a fuel station, not a great start to my new purchase.I drove my new car home and then got ready to go into work for my late shift. After my shift I got into my new car and every hazard light you could think of came up on the dashboard. My power steering stopped working, the speedometer stopped working and the handbrake failed. Undrivable, my new car was then propped up with bricks behind the back wheels to stop it rolling off my drive at home and all within the first 12 hours of purchase.Driven sent a driver to pick up my new car and left me a very mediocre courtesy car while they attempted to fix it. Weeks went by and I did not have my car returned or any updates unless I prompted them. Around a month and a half went by and I offered an ultimatum on returning the car and me getting my money back. And if by magic my car was fixed the very next day and returned to me. Yippppeeeeee! Or so I thought. As soon as the driver had left, I got back in the car and turned over the ignition, to my displeasure the very same faults came up on the dash and the very same things failed in the car.On bricks again and driven came to collect the car and left me the very same mediocre courtesy car. Several weeks later again I get my car back fixed!! Yay!! Bearing in mind I have now owned the car for around 3 months and it's only worked properly for ONE journey.Around 6 weeks later I noticed specks of oil on my drive where I park the car and I was noticing a burning smell in the cockpit.I contacted driven AGAIN to explain the oil leak, which was more prominent now and the burning smell, which was intensifying. Disinterested, they advised me to book the car into a local garage to diagnose the fault, suggesting that they would honour any repair costs due to the very short length of time I have owned the car. I paid for the engine repair myself, and then contacted driven explaining the costs and I was trusting enough to think they would honour this.They stated that this was a natural "wear and tear" issue and have refused any liability for the repairs., even though I have had the car for only a matter of weeks and have put next to no mileage on the car.Think very carefully before you buy anything from this company, they offer a very substandard service.With reference to the response "driven" have wrote and referencing several other negative reviews that I have read on this platform.I congratulate the company for their attempts to justify selling substandard vehicles and offering a "get your money and run" attitude to aftersales care for customers. Good work guys.
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Welcome to Driven of York! We are a family-run business with over 30 years of experience in the Motor Industry, we're here to simplify your car-buying journey.
At Driven of York, customer satisfaction is our number one goal. We carefully select each car in our inventory to ensure quality and reliability at competitive prices, and aim to give you the best experience in the industry. After all new car days don’t come around often, so when they do, it should be special.
Conveniently located just outside York at Bilbrough Top Services on the A64 By-pass, our showroom offers up to 100 quality used cars. From practical first cars to high-performance vehicles, there's something for everyone.
But here's the bottom line: at Driven of York, we believe in honesty and transparency. Our goal is to help you find the perfect car without any cheesy sales pitches. We want to maintain long lasting professional relationships taking care of all things automotive for our customers for life.
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